Privacy Policy

1. Information We Collect

When you use our services, we obtain the following information:

• Account and Profile Information: Your full name, email address, phone number, protected account credentials, and one-time verification codes (OTP). If you sign up with Google, we receive your name, email address and profile picture from Google.
• Shipping and Billing Information: Delivery addresses (street, city, province, postal code), recipient contact numbers, and payment preferences.
• Store and Product Interactions: Products added to your cart, saved wishlist items, followed vendor storefronts, customer reviews, and ratings.
• Direct Vendor Communications: Messages and uploaded attachments sent through our real-time customer-to-vendor chat service.
• Technical and Browsing Data: IP addresses, browser types, device specifications, and visited pages collected to optimize marketplace performance.

2. How and Why We Use Your Personal Information

We obtain and process your data strictly for legitimate operational purposes:

• Processing and fulfilling your purchase requests with independent vendors.
• Sending real-time notifications regarding order statuses, delivery updates, and account security.
• Enabling direct communication between buyers and vendors regarding product inquiries and orders.
• Enhancing website performance, platform security, and customer support.
• Preventing fraudulent transactions, abuse, or unauthorized account access.

3. When and Why We Share Your Information

We maintain a strict policy of never selling, trading, or renting your personal data to third parties for marketing purposes.

We transmit select information only to approved parties strictly necessary for order fulfillment:

• Verified Vendors: Merchants receive recipient details and ordered items solely to pack and dispatch orders.
• Courier and Logistics Partners: Delivery carriers receive shipping addresses and contact numbers to complete delivery.
• Legal Obligations: Information is disclosed only when required by Pakistani law, court orders, or to protect the safety and property of our community.

4. Use of Cookies and Website Tracking Tools

Our website uses cookies—small files stored on your device—to remember your session preferences, maintain items in your shopping cart, and improve your browsing experience.

You can disable cookies through your browser settings, although certain interactive features such as live chat and persistent carts may not function properly without them.

5. How We Protect and Secure Your Data

We implement robust industry-standard security safeguards, protected sessions, and access controls to safeguard your personal records from unauthorized access, alteration, or disclosure.

6. Your Privacy Choices and Data Rights

You have full control over your personal information:

• Modify or update your profile details and saved addresses through your Account Settings.
• Manage communication preferences and in-app alerts.
• Request the deletion or removal of your personal account by contacting customer support.

7. Links to Third-Party Websites

Our website may contain links to third-party services (such as courier tracking portals). sell.biz.pk is not responsible for the privacy practices or content of external websites, and we encourage you to review their individual privacy policies.

8. Records of Your Agreement

When you agree to our terms and policies, we keep a record of your email address, the policy version, the date and time, your IP address and your browser type. We use this record only as proof of your agreement, such as in a dispute or where the law requires it. We keep it even after your account is deleted.

9. Contact Us

For questions or inquiries regarding this Privacy Policy, please reach out to us:

• Phone: +92 330 6246 232
• Email: [email protected]